Shipping policy
SHIPPING POLICY
Last updated: 8 October 2026
At Clever Home, we want getting your order to be simple, reliable and convenient.
We currently use trusted courier services, including PUDO and Aramex, to deliver orders within South Africa.
1. DELIVERY AREAS
Clever Home delivers to addresses and PUDO collection points within South Africa where our courier partners provide service.
Depending on your location and the delivery option selected at checkout, your order may be delivered:
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Directly to your chosen delivery address; or
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To a selected PUDO Locker or collection point.
Available delivery options will be displayed at checkout based on your location.
2. DELIVERY TIME
Our estimated delivery time is:
2–3 BUSINESS DAYS
Delivery times are calculated from the time your order has been processed and handed over to the courier.
Orders are generally processed after successful payment has been received.
Please note that delivery times are estimates and are not guaranteed. Certain locations, particularly remote or outlying areas, may require additional delivery time.
Delivery may also take longer during:
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Weekends and public holidays;
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Promotional periods and sales;
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Black Friday and other high-volume periods;
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Courier network delays;
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Severe weather;
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Unforeseen logistical disruptions; or
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Circumstances outside of Clever Home's reasonable control.
3. OUR DELIVERY PARTNERS
PUDO
PUDO provides convenient locker-to-locker and collection-point delivery options.
When PUDO is selected at checkout, you will be able to choose an available PUDO location where supported.
Once your parcel has been delivered to the selected locker or collection point, you will receive the relevant collection notification from the courier service.
Please collect your parcel within the collection period specified by PUDO.
If a parcel is not collected within the applicable period, it may be returned to the sender and additional delivery charges may apply where permitted.
ARAMEX
Aramex may be used for door-to-door deliveries and other available delivery services.
Where Aramex is selected, your parcel will be delivered to the address provided during checkout.
Please ensure that your delivery address, contact number and other delivery information are accurate.
4. SHIPPING COSTS
Shipping costs are calculated based on the delivery option and destination selected at checkout.
The applicable shipping cost will be displayed before you complete your purchase.
FREE SHIPPING
Orders over R599 qualify for FREE SHIPPING, subject to the available delivery options and any applicable promotional conditions.
The qualifying order amount may be calculated after applicable discounts or promotions.
Clever Home reserves the right to change promotional shipping offers, provided that any applicable consumer rights are respected.
5. ORDER PROCESSING
Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.
Orders are packed and prepared for collection by our courier partner.
Once your parcel has been handed to the courier, tracking information may be provided where available.
Please note that the delivery period begins once the parcel has entered the courier network and not necessarily immediately when the order is placed.
6. TRACKING YOUR ORDER
Where tracking is available, Clever Home or the applicable courier may provide tracking information.
You can use the tracking information to follow the progress of your delivery.
Tracking updates are controlled by the relevant courier and may take some time to appear after the parcel has been collected.
7. DELIVERY ADDRESS
Customers are responsible for providing an accurate and complete delivery address.
Please carefully check:
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Name;
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Street address;
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Suburb;
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City/town;
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Postal code;
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Contact number; and
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Any relevant delivery instructions.
Clever Home cannot be responsible for delays caused by an incorrect or incomplete address supplied by the customer.
If a parcel needs to be redirected because incorrect information was provided, additional courier charges may apply where permitted.
8. PUDO LOCKER COLLECTION
If you choose PUDO, please make sure that the selected locker or collection point is convenient for you.
Once your parcel is available for collection, you should collect it within the collection period specified by PUDO.
Clever Home is not responsible for parcels that are not collected within the courier's applicable collection period.
If an uncollected parcel is returned to Clever Home, the customer may be required to pay any applicable additional shipping cost before the parcel can be sent again, where permitted by law.
9. MISSED ARAMEX DELIVERY
If an Aramex delivery cannot be completed because nobody is available to receive the parcel, the courier may attempt another delivery or follow its applicable delivery procedures.
Please ensure that someone is available to receive your order where required.
Additional delivery attempts or charges may apply in accordance with the courier's applicable terms.
10. DELAYS
Although we aim to deliver orders within the estimated 2–3 business day period, delays can occasionally occur.
Clever Home is not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, public holidays, incorrect delivery information, network disruptions or other unforeseen events.
If your order appears to be significantly delayed, please contact us at:
We will do our best to assist you and liaise with the relevant courier where necessary.
11. DAMAGED PARCELS
We take care when packaging orders before handing them to our courier partners.
If your parcel arrives visibly damaged, please take photographs of the packaging and product before disposing of any packaging materials.
Please contact us as soon as reasonably possible at:
Include:
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Your order number;
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Your name;
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Photographs of the parcel;
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Photographs of the damaged product; and
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A brief description of the damage.
We will investigate the matter and assist with the appropriate remedy in accordance with our Return & Refund Policy and applicable South African consumer law.
12. INCORRECT OR MISSING ITEMS
If you receive an incorrect product or an item appears to be missing from your order, please contact us at:
Please provide your order number and photographs of the items received where applicable.
We will investigate the issue and arrange the appropriate solution.
13. INTERNATIONAL SHIPPING
Clever Home currently ships within South Africa only.
International shipping is not currently available.
14. DELIVERY CONFIRMATION
A delivery may be considered completed when the courier's tracking system confirms delivery to the nominated address, PUDO locker or collection point.
If you believe your parcel has been incorrectly marked as delivered, please contact us immediately at:
We will assist in investigating the delivery with the relevant courier.
15. PUBLIC HOLIDAYS AND WEEKENDS
Our estimated delivery time refers to business days.
Weekends and South African public holidays may therefore affect the delivery timeframe.
Orders placed over weekends or public holidays may only begin processing on the next applicable business day.
16. FREE SHIPPING PROMOTION
Clever Home currently offers:
FREE SHIPPING ON ORDERS OVER R599
This offer is intended to make larger orders more convenient and may be fulfilled using the available PUDO or Aramex delivery service applicable to the order.
Clever Home reserves the right to amend promotional shipping offers from time to time.
Any changes will be communicated on the website or at checkout.
17. CONTACT US
If you have any questions regarding your delivery, tracking information or shipping options, please contact us:
Clever Home
Boksburg, South Africa
Email: business@adlmw.co.za
We will do our best to assist you with your order and delivery.
CLEVER HOME
Smart solutions for everyday living.
Free shipping on orders over R599 • Delivery estimated in 2–3 business days