Return & Refund Policy

Last updated: 8 October 2026

At Clever Home, we want you to love your purchase. If something isn't right, we're here to help.

This Return & Refund Policy applies to purchases made through the Clever Home online store and is intended to operate in accordance with applicable South African consumer protection laws, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Change-of-Mind Returns

We understand that sometimes you may change your mind about a purchase.

For a voluntary change-of-mind return, Clever Home accepts returns where:

• The product is unused and in its original condition.

• The product is returned in its original packaging where reasonably possible.

• All accessories, components, labels and accompanying items are included.

• The product has not been damaged through use, misuse or negligence.

• The return is requested within 7 days of receiving the order, where the applicable statutory cooling-off right applies to the online transaction.

The customer may be responsible for the direct cost of returning the product where permitted by law.

Products that have been used, damaged, altered or returned without their original components may not qualify for a change-of-mind return.

Nothing in this section limits any consumer rights provided by applicable South African law.

2. Defective or Faulty Products

If a product is defective, unsafe, faulty or does not meet the required quality standards, please contact us as soon as possible.

Under the Consumer Protection Act, consumers have statutory rights relating to defective goods, including an implied warranty of quality. Where applicable, goods may be returned within six months of delivery if they fail to satisfy the applicable quality requirements.

Depending on the circumstances and applicable law, the consumer may be entitled to:

• A repair;

• A replacement; or

• A refund.

Where a statutory return for defective goods applies, the return will be handled in accordance with the consumer's rights under the CPA.

3. Incorrect Item Received

If we accidentally send you the wrong product, please contact us as soon as possible.

Please provide:

• Your order number;

• A description of the incorrect item received; and

• Clear photographs of the item and packaging.

Once we have confirmed the error, we will arrange the appropriate remedy, which may include collecting the incorrect item and sending the correct product or providing a refund, as applicable.

Where the incorrect item was supplied due to an error on our part, Clever Home will cover the reasonable return costs.

4. Products Damaged During Delivery

We package our products carefully, but occasionally damage may occur during transportation.

If your order arrives damaged, please contact us as soon as reasonably possible and preferably within 48 hours of delivery.

Please send us:

• Your order number;

• Photographs of the damaged product;

• Photographs of the outer packaging; and

• A brief description of the damage.

The 48-hour notification period helps us investigate courier-related damage quickly and does not limit any statutory rights you may have under applicable consumer law.

Where a product is defective or damaged in circumstances covered by the CPA, your statutory rights will apply.

5. Items That Have Been Used

For change-of-mind returns, products should be unused and returned in an appropriate condition.

We cannot accept a voluntary change-of-mind return where the product has been damaged, misused, altered or substantially used.

This does not affect your statutory rights where a product is defective or otherwise fails to comply with applicable consumer protection requirements.

6. How to Request a Return

To request a return, please contact us through our customer service contact details provided on the Clever Home website.

Please include:

Subject: Return Request – [Order Number]

And provide:

• Full name;

• Order number;

• Product name;

• Reason for the return;

• Date the order was received; and

• Photographs where relevant.

Please wait for return instructions before sending any product back to us.

7. Return Assessment

Once your return is received, the product may be inspected to determine the appropriate remedy.

For change-of-mind returns, the product must meet the applicable return requirements.

For defective or damaged products, we may need to assess the product to determine the nature of the defect or damage and the remedy available under applicable law.

We will communicate with you regarding the outcome of the assessment and the next steps.

8. Refunds

Where a refund is approved, the refund will generally be made using the original payment method where reasonably possible.

The time it takes for the funds to reflect in your account may depend on your bank or payment provider.

Where a refund is required by applicable consumer law, Clever Home will process the refund within the timeframe prescribed by that law.

9. Exchanges

Where appropriate, we may offer an exchange for the same product or another suitable product.

If the replacement product has a different price, any applicable difference will be handled between Clever Home and the customer in accordance with the applicable return or exchange circumstances and South African law.

10. Sale and Promotional Items

Sale and promotional products may have specific terms displayed at the time of purchase.

However, a sale, promotional price or discount does not remove or limit a consumer's statutory rights relating to defective, unsafe or non-compliant goods.

11. Products That Cannot Be Returned

Certain products may not be eligible for a voluntary change-of-mind return where they have been:

• Used;

• Damaged after delivery;

• Altered or modified;

• Returned without essential components or accessories; or

• Otherwise rendered unsuitable for resale.

These exclusions do not apply where they would unlawfully restrict a consumer's statutory rights.

12. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact Clever Home as soon as possible.

We will make reasonable efforts to stop the order before dispatch.

If the order has already been dispatched, the normal return process may apply.

13. Your Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict or waive any right or remedy available to a consumer under South African law.

Where the CPA, ECTA or any other applicable law provides a consumer with a greater right than this policy, the applicable legal right will prevail.

For example, ECTA provides a cooling-off right for certain electronic transactions, and the CPA provides statutory protections relating to the quality and defects of goods.

14. Contact Us

If you have a question about a return, refund, exchange or defective product, please contact Clever Home through the contact details listed on our website.

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